Delivering Services
The following is an overview of our experience in delivering services:
The following is a sample of the services that CCT have provided over the last 5 years. This listing is meant to illustrate our ability to deliver the broad range of service functionality expected from a clinical software training company. To date, every single project that we have participated in has been a success, illustrated by the fact that all clients have invited us back to work on additional projects. The key to our success is the unique relationship we create with each client by integrating into their organizational structure at every level. This creates a seamless work environment. Our transparent pricing model also allows the client to manage spending at a very granular level. We submit proposals with cost estimates for every project, but we only ever charge the clients for actual resources used. Our Program Management team works closely with each client’s senior management team to set the parameters of each project within a training program. The client’s Line Managers are then able to use our staff as they would their own. This level of integration is afforded by our commitment to maintaining clear and open communication channels across all levels of management amongst all vendors involved in each project.
St. Bernards Healthcare (2009)
CCT Solutions provides classroom instruction for St. Bernards Regional Medical
Center, MediTech software implementation.
Continuum Health Partners (2005- 2009)
Continuum Health Partners is a network of 6 hospitals with over 16,000 staff based in New York City. We worked with Continuum to deliver the full range of end-user training as they made the transition to a paperless work environment.
The success of this program rested on the close working relationship of our Program Manager with the Client’s senior program director, the senior implementation manager from the software company (GE), and the senior manager of the consultancy that managed the client’s IT function (Accenture). It was this group that laid out the parameters of each project involved in the program. This allowed the client’s line managers at each institution to use our staff as if they were their own.
The training program involved many projects including several cycles of classroom training and several software go-live activations at each of their hospitals. During the course of the project, all of the hospitals were brought live with the full functionality of Computerized Provider Order Entry (CPOE) software, Clinical Documentation, Intake & Output, Fundamentals and Results, etc.
Our role in this project was to provide all of the training to the hospital’s 16,000 staff. We also provided the activation support to the facilities as they went live with the features of the new software.
The project can be broken down into two general areas:
- Staff Classroom Training
During staff training, we originally worked with another supplier that developed the curriculum for the training program (we are now providing that function). They trained our original Instructors, who were then able to train the rest of the Instructors and support staff needed over the life of the project. During each classroom/web-based training phase at each hospital (generally at least 3 at each hospital), our Program/Project management team worked closely with the hospital managers as well as the Hospital Network team to organize optimal training that was always delivered to budget and to schedule. - Go-Live Unit Support
During the Software Go-Live activation phase of the roll-out, we provided support staff that worked on a 24hour/day, 7 day/week schedule. At the larger hospitals, we had as many as 500 staff working on the project. Our responsibilities included: providing the support personnel for all of the units of the hospital; extra Instructors to lead classes during the Go-Live; extra support for Ancillaries, Pharmacy, Lab etc.; special twice daily reporting services to measure the success of the implementation; extra personnel to help with the backload of patient information prior to go-live; project management services to help decide at which rate to taper off our support personnel (500 members in the first week, 300 during week 2, 100 during week three, etc.).
Tampa General Hospital (2005-2006)
CCT worked with the Hospital Management to supply Instructors to train Physicians on Siemens Invision. Followed up by providing over 60 Instructors for the Go-Live with the software to fully support this 800 bed institution.We were invited back to provide training and support staff in late 2006 for the next phase of the software implementation.
Albert Einstein Healthcare Network (2005-2008)
CCT provided several rotations of training for various software systems. Initially, we provided Instructors to support their existing training staff in training hospital personnel on IDX Carecast. CCT later supplied Go-live support personnel to provide 24 hour/day 7 day/week support to hospital staff when the software was activated.
We were later invited back to provide software training and go-live support at their Moss Rehabilitation center, and again to provide training and go-live support for the next phase of their software implementation in 2007 and 2008.
The Valley Health System (2005-2009)
Provided Software training and Go-Live support while they were introducing their CPOE system. We were later invited back to implement MediTech’s electronic MAR and Bedside Medication Verification (BMV) bar-coding system.
Kingsbrook Jewish Medical Center (2004-2007)
Provided Instructors to write curriculum for software training classes and lead classes. We worked with this institution to lead classes in Siemens Invision, and provide Go-Live support on several occasions. We also provided Eagle Admissions training support when this Hospital acquired a group of clinics from another hospital.
Seton Family of Hospitals (2007)
CCT provided classroom training and unit support for the Children’s Hospital and Brackenridge Hospital within the Seton Family of Hospitals on Cerner CPOE and Message Center (Inbox) programs.
Broward Health (2008-2009)
CCT provided classroom instruction and 24 hour unit support for their Cerner Millennium Clinical Documentation and Bar Code medication Administration software implementations.
Chilton Memorial Hospital
CCT provided classroom training on MediTech software for their Nurse Clinical Documentation program.
St Luke’s, Bethlehem (2008)
CCT provided 24hour ‘Go-live’ unit support for their McKesson Horizon Expert Orders software implementation.